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Branch Assistant – Ramsdens

Number of hours: 26.25

Number of vacancies: 1

Store: Ramsdens

Expiry date

Open ended

Contract Type

Part Time

Ramsdens, Eldon Square, have an exciting opportunity available to join their team as a Branch Assistant. Find out more about the role and how to apply, below.

About the role

  • 3 day, part time vacancy. 26.25 hours across 7 days.
  • £12 per hour

Purpose of Role

Delivery of all Company services to Ramsden’s customers following Branch Manager instruction and Company Procedures.

  • Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
  • Action any additional tasks as directed by the Branch Manager or Area Manager, i.e. banking, branch housekeeping, window displays
  • Report any suspicious behaviour to the Branch Manager, either internal or external, and communicate any stock or cash discrepancy immediately
  • Ensure personal presentation standards are met and uniform is kept clean and in good condition
  • Actively participate in branch promotions
  • Report all customer complaints to the Branch Manager
  • Keep up to date with Branch emails during shift
  • Participate in branch training activities to ensure existing and new products are fully understood
  • Identify personal training needs to the Branch Manager

 

  Desirable Essential
Team Work
  • Be able to demonstrate how you have made a contribution to a successful team
  • Have previous experience of working in a small team
  • Show willingness to help and support team goals
Time Management
  • Be able to demonstrate how you have managed your own priorities in a work situation
  • Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability
  • Previous experience of selling within a retail or Financial Services environment
  • Able to work to targets and follow agreed negotiation techniques
Customer Focus
  • Have previous face-to-face customer experience
  • Can clearly articulate your opinion of excellent customer service
  • Show an understanding of the practical meaning of ‘the customer always comes first’
Communication
  • Have good listening skills
  • Be able to solve basic customer and colleague communication issues
  • Can take instruction and communicate confidently with colleagues and customers
PC Skills
  • Have knowledge of menu driven computer systems
  • Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility
  • Be fully prepared to work additional hours at short notice in other branches

 

Click the link here to find out more and apply for the role or email: [email protected]

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