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Gift Cards

Latest gift card information

From Friday 9 October 2020  the centre will no longer be part of intu.

As a result, from Friday 9 October 2020 you will no longer be able to buy intu gift cards or exchange intu Metrocentre Gift Cards in centre.

The intu Eldon Square Gift Card is valid for a year from purchase and existing cards can still be spent in stores at intu Eldon Square until the expiry date on your card is reached.

intu Gift Cards are issued by EML Payments Europe Limited (EML) who are the parent company of Flex-e-Card Limited, the UK-based provider of gift card services to intu – you will see Flex-e-Card’s name on the reverse of intu gift cards.

All funds associated with these cards are held in a designated client account under the control of EML only. EML settles with Mastercard on a daily basis for all transactions that occur on these gift cards.

This process is entirely independent of intu and will continue to happen regardless of ownership or control of intu. EML’s obligation is to its cardholders as per the terms and conditions of its cards, and to Mastercard as per its membership agreement.

As a result, there is no risk to any retail or leisure occupier of any intu centre to continue to accept intu Gift Cards, as all funds are entirely separate from those held by the intu business.

Contact

Should you have any further queries, please contact Flex-e-Card on the following details.

Telephone – 0844 7744277

Email –  [email protected]

Lifting of restrictions from 19 July

If you’re visiting us from 19 July, we’ll continue to have a number of safety measures in place to make the experience safer and more comfortable for everyone.

Visitors and staff can feel free to wear a face covering when visiting or working in the centre, marked routes will remain in place to allow for social distancing and hand sanitisation stations remain available throughout the centre.

Please take a moment to read our FAQ’s here.