Latest gift card information
From Friday 9 October 2020 the centre will no longer be part of intu.
As a result, from Friday 9 October 2020 you will no longer be able to buy intu gift cards or exchange intu Metrocentre Gift Cards in centre.
The intu Eldon Square Gift Card is valid for a year from purchase and existing cards can still be spent in stores at intu Eldon Square until the expiry date on your card is reached.
intu Gift Cards are issued by EML Payments Europe Limited (EML) who are the parent company of Flex-e-Card Limited, the UK-based provider of gift card services to intu – you will see Flex-e-Card’s name on the reverse of intu gift cards.
All funds associated with these cards are held in a designated client account under the control of EML only. EML settles with Mastercard on a daily basis for all transactions that occur on these gift cards.
This process is entirely independent of intu and will continue to happen regardless of ownership or control of intu. EML’s obligation is to its cardholders as per the terms and conditions of its cards, and to Mastercard as per its membership agreement.
As a result, there is no risk to any retail or leisure occupier of any intu centre to continue to accept intu Gift Cards, as all funds are entirely separate from those held by the intu business.