We’re on hand to make your visit safe and enjoyable
Shopping at the Centre
Fast, free Wi-Fi at your finger tips.
Here at Eldon Square, we offer free Wi-Fi to all our visitors throughout the centre, so you can stay connected on your trip. Simply select ‘Eldon Square Free Wi-Fi’ to get started.
Our visitor lockers are currently located within Eldon Square bus station.
Lockers are available in two convenient sizes:
- Medium: ideal for most items of shopping, will take a large carrier bag or two with ease.
- Large: when you need that extra space for multiple items, or for storage of a rucksack or roller suitcase, great to share.
Please Note: Lockers are only accessible from 6am to 11.30pm and cannot be accessed outside of these hours.
Lockers can be rented for a period of 2, 4, or 10 hours (sorry, no overnight storage allowed).
Once rented, lockers can be accessed as often as required at no additional cost.
Medium Locker: 2 hours £3.00, 4 hours £4.00, 10 hours £5.00
Large Locker: 2 hours £4.00, 4 hours £5.00, 10 hours £6.00
The lockers accept electronic payment only, this includes both chip and pin and contactless cards, plus contactless smartphone payment via Apple Pay and Google Pay.
Disabled spaces are available in the two adjacent car parks: 23 spaces within Eldon Garden multi-storey and 32 within Eldon Square multi-storey.
Further spaces can be found throughout Newcastle City Centre.
Please note: this service is currently unavailable.
Manual and powered wheelchairs are available for hire from within the centre.
Manual wheelchairs can be hired free of charge at the Customer Service desk, located by Fenwick.
Alternatively, you can access Newcastle City Council Shopmobility on level 4 of Eldon Garden shopping centre, adjacent to Eldon Square. Wheelchairs and other mobility options are available, and staff are always on hand to offer specialist advice on your needs.
We have multiple accessible toilets to make your experience at the centre easier. You can find these in the following places:
- St Andrew’s Way adjacent to the main toilets (near Apple) Plus an assisted changing room located off St Andrew’s Way, near New Look, opposite our customer service desk.
- Grey’s Quarter main toilets, plus one on the lower and one on the upper Grey’s Quarter malls. Please note, these toilets are temporarily closed.
- St. George’s way toilets (near Waitrose)
- Eldon Square bus station
Assisted Changing Facility
Our Changing Places facility is located off St Andrew’s Way mall near New Look.
This facility is free of charge and is available for customers who need to use it. It is open during centre hours and has a controlled entrance. Customers can request access cards from the customer service desk.
Our facility includes a height-adjustable changing bench with hoist, and ceiling track and peninsular toilet.
Please note that we do not provide slings and advise you to check with your sling manufacturer to ensure they are compatible. Due to the specialist needs of individuals, Eldon Square staff are unable to provide assistance in the use of this facility.
Please be assured that our team will clean the facility between every use.
Our Customer Service Desks near Apple and Grey’s Quarter will be temporarily closed, however our Fenwick’s Customer Service Desk remains open to all shoppers. If you have a query while in centre, please just ask a member of staff on the mall who will be happy to help!
We’re always on hand to provide help and put a smile on your face when you visit Eldon Square.
If you need to speak to us before you visit, simply give us a call on 0191 261 1891
Health & safety
In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.
You might be able to buy a UAV, or drone, at one of our centres, but please wait until you get home before you try and use it! We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere on Eldon Square property without express permission. That includes inside our centre, within our retail partners’ stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.
A member of our Centre Management team would be happy to speak to you if you have any questions, and thank you in advance for your cooperation.
All of us here at Eldon Square are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have few simple house rules that we hope will keep everyone happy.