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Slow Shopping is coming to Eldon Square

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Slow Shopping is coming to Eldon Square

At Eldon Square Shopping Centre, we want shopping to be a positive experience for everyone. That means creating an environment that feels welcoming, inclusive and supportive, particularly for people who can find busy shopping centres challenging.

That’s why we’re pleased to be working in partnership with Slow Shopping and the North East Autism Society to introduce Slow Shopping sessions at Eldon Square, which will be delivered during our Quiet Hours.

What is Slow Shopping?

Slow Shopping is about more than simply reducing noise. It’s a thoughtful, inclusive approach that recognises that some people need more time, space and understanding when using everyday places. The focus is on dignity, patience and creating conditions where people feel comfortable and confident.

Slow Shopping can be particularly supportive for:

  • People with autism
  • Those who experience sensory sensitivities
  • Shoppers with anxiety or communication challenges
  • Older adults and people living with dementia
  • Anyone who benefits from a calmer, more relaxed environment

What to Expect During Slow Shopping Sessions

During these sessions, the centre will make adjustments where possible to support a calmer experience, which may include:

  • Reduced background noise and music
  • Fewer loud announcements
  • Seating available throughout the centre
  • Staff awareness and readiness to offer support

These adjustments are designed to reduce sensory overload and help people feel more at ease while shopping.

Slow Shopping Sessions at Eldon Square

Slow Shopping sessions take place during the following Quiet Hours:

  • Wednesday: 10am – 11am
  • Friday: 9am – 10am
  • Saturday: 9am – 10am
  • Sunday: 11am – 12 noon

During these times, we take extra care to create a calmer, more inclusive shopping environment.

Whether you visit during a Slow Shopping session or at another time, our teams are always on hand to help. We’re proud to be working with Slow Shopping and the North East Autism Society as part of our ongoing commitment to accessibility, inclusion and welcoming everyone into our centre.

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