About the Job
Deliver outstanding customer service and create emotional connections through storytelling
Build trust and lasting relationships with customers, promoting loyalty programs
Achieve individual and team sales goals, taking accountability for results
Collaborate with your team to create a welcoming, organized store environment
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
About You
Passionate about fashion, luxury, or lifestyle brands
Experienced in a multicultural retail environment
Excellent and proven customer service skills and a winning personality that builds trust
Curious, empathetic, and results-driven team player with a commercial mindset
Digitally savvy and comfortable using retail technology
Confident expressing your individuality and bringing creative ideas to the team
What We Offer
You can expect a range of benefits, including:
Competitive salary
Monthly bonus scheme
Industry leading, generous staff discount (60% off the RRP) starting on your first day
30% off the RRP on Swarovski Created Diamonds
Enhanced annual holiday entitlement
1 x paid Volunteering Day each year
Food & refreshments provided in store to be enjoyed during your shift
Staff Referral Bonus – up to £250
Jubilee Awards to celebrate key service milestones
Annual Awards to celebrate and recognize your achievements
Season Ticket Loan
Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
Opportunities for career development
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career that matches your ambitions.
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewellery, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
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