What an incredible night celebrating retail success!
On Thursday 26 June, the spotlight was on our incredible retailers, restaurants, and superstar staff as we turned up the glamour for the Eldon Square Awards 2025!
Now in its seventh fabulous year, Eldon Square Awards are all about celebrating the retailers and individuals who make Eldon Square the vibrant shopping and dining destination that you love in the centre of Newcastle!
Held at the stunning Hilton Newcastle Gateshead and hosted by Newcastle’s very own comedy queen, Miss Rory, this unforgettable evening was packed with music, laughter, and celebration, including saxophone performances by Sax Every Weekend, a 360-degree photo booth, and a dance performance from students at Newcastle College. The evening was filled with excitement, glamour, and unforgettable moments and we thank you – the public, for being involved and voting for your winners!
In one of the most competitive categories of the night, Bravissimo took home Retailer of the Year, praised for their service and welcoming team. John Lewis & Partners earned the Customer Service Excellence Award, due to its continued commitment to putting you, the customer, first. Sephora went on to win the Health & Beauty Retailer of the Year category which comes after the brand’s incredible launch in 2024 which saw over 500 of you dedicated shoppers queuing overnight!
Helen Cowie, Centre Director at Eldon Square, said it best:
“The Retailer Awards are a celebration of the brilliant people and teams who make Eldon Square such a special place in the heart of Newcastle. From newcomers like Hotel Chocolat and long-standing favourites like John Lewis & Partners, this year’s winners reflect the passion for offering customers the best possible experience when visiting Eldon Square.”
Award Winners
Footwear Retailer of the Year – sponsored by Smith Young
Winner: Schuh | Highly Commended: Office
Food on the Go Retailer of the Year– sponsored by Veolia
Winner: Greggs | Highly Commended: Bagel Factory
Health and Beauty Retailer of the Year – sponsored by Pradera Lateral
Winner: Sephora | Highly Commended: Lush
Jewellery and Accessories Retailer of the Year – sponsored by Ryder Architecture
Winner: Pandora | Highly Commended: Nomination Italy
Menswear Retailer of the Year – sponsored by Cambridge Maintenance Services
Winner: Next | Highly Commended: H&M
Mall Kiosk of the Year – sponsored by Trinity
Winner: Krispy Kreme | Highly Commended: Nomination Italy
Restaurant of the Year – sponsored by Metis
Winner: Nando’s | Highly Commended: Wagamama
Specialist Retailer of the Year – sponsored by Worldpay
Winner: Søstrene Grene | Highly Commended: Hotel Chocolat
Womenswear Retailer of the Year – sponsored by Savills
Winner: New Look | Highly Commended: NEXT
Customer Service Excellence Award – sponsored by BWP
Winner: John Lewis & Partners | Highly Commended: Bravissimo
Retailer of the Year – sponsored by Pradera Lateral
Winner: Bravissimo | Highly Commended: John Lewis & Partners
Newcomer of the Year – sponsored by JLL
Winner: Hotel Chocolat | Highly Commended: Sephora
Manager of the Year – sponsored by Savills
Winner: Jayne Punshon, Next | Highly Commended: Kirsty Hardy, Skechers
ESG Excellence Award – sponsored by Spark EPoS
Winner: H&M | Highly Commended: Superdry
Superstar of the Year – sponsored by Ryder Architecture
Winner: Tanya Mooney, Sephora | Highly Commended: Holly Latimer, Frankie & Benny’s, and Dolores King, Holland & Barrett
A huge thank you to our headline sponsors: Pradera Lateral, Savills, BWP, and Ryder Architecture. Also, our entertainment sponsors Workman and STP Construction, and print partner NPS Caremore.
We’re already counting down to next year. Until then – a massive congratulations to all our winners, nominees, and every single team member who makes Eldon Square such a brilliant place to shop, work, and explore and of course, thank you to our valued customers who voted – the night wouldn’t have been the same without your input!
