Sign up for news    Find out more

Shopping: Open from 9 am until 7 pm

Getting Here

Quiet Hours

From Autism to Dementia, this hour is for anyone who prefers a more quiet setting within Eldon Square.


In support of North East Autism Society, we host regular quiet hours every Tuesday from 10am to 11am and every Saturday 9am – 10am all year round. Our shops take simple steps where possible to create a more autism-friendly experience, such as turning down music and dimming bright lights.

From autism to dementia, this hour is for anyone who prefers a more quiet setting within Eldon Square. Where possible, we’ll turn down the music, dim the lights and our staff will be on hand with guides to the centre that may be of use.

Our Quiet Hours

Our quiet hours will run every Tuesday and every Saturday of every month.

Eldon Square Quiet Hours 2024

Saturday 13 April 9am – 10am
Tuesday 16 April 10am – 11am
Saturday 20 April 9am  – 10am
Tuesday 23 April 10am – 11am
Saturday 27 April 9am – 10am
Tuesday 30 April 10am – 11am
Saturday 4 May 9am – 10am
Tuesday 7 May 10am – 11am
Saturday 11 May 9am – 10am


Plan your trip ahead of time with our Autism Friendly Guide in partnership with the North East Autism Society. View our guide here.

Autism Acceptance Week

Eldon Square has joined forces with the North East Autism Society, as we help to elevate autistic voices for this year’s Autism Acceptance Week. To demonstrate our support, we will place large illuminated light letters in Lower Grey’s Quarter opposite Tortilla spelling out the word Acceptance from Monday 27 March to Sunday 2 April.

We will be asking you, our shoppers, to take pictures in front of the word Acceptance to help spread the campaign’s message and to highlight  ‘Everyday Equality’ using the hashtags #Everydayequality #EldonsqAcceptance on social media platforms. Don’t forget your phones and cameras so you can take yours!

Autism Week Schedule:

This year’s campaign aims to highlight ‘Everyday Equality’ whilst raising awareness of autism, neurodiversity and equal opportunities.

  • On Friday 31 March, the North East Autism Society will be in centre from 11am -4pm at Upper Grey’s Quarter, opposite Chatime to share information and answer any questions.
  • An additional Quiet Hour will take place on Tuesday 28 March 10am -11am and Saturday 25 March 9am -10am to support our shoppers that enjoy a more peaceful setting.

Autism Friendly Shopping Guide:

Eldon Squares supports customers with neurodivergent by providing autism-friendly guides in partnership with the North East Autism Society. The guide will provide support in planning a visit to the centre to what we have available to ensure your experience on the day is enjoyable.

To download your booklet, please click here.

Sensory Bag:

Did you know you can hire a sensory bag for a refundable £20 deposit from the Fenwick Customer Service desk? This bag has been designed by parents and supported by the North East Autism Society. In addition to the sensory bag, shoppers can collect a Sunflower Lanyard, which supports with hidden disabilities. By wearing the lanyard, our staff and retailers will identify customers who may need a little more assistance or time when shopping. The lanyards are available from our customer service desk (outside Fenwick).

Find out more about our accessible shopping experiences at Eldon Square here.

Autism Acceptance