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Shopping: Open from 9 am until 6 pm

Keeping you safe and well during your visit

Shopping at Eldon Square has changed. Find out how we’re keeping everyone who visits safe.

Our priority is to keep our shoppers safe and well. Nothing is more important to us and we will continue to make sure our centre is a clean and safe place to be. We have looked at every element of what we need to do to run our centre as safely as possible and we have common principles that have guided our decisions.

Everyone that visits our centre, whether that’s to work or to shop, will need to wear a face covering. A face covering is something which safely covers the nose and mouth. Anyone not wearing one, could be refused entry to the centre or asked to leave. There are some exceptions, these being children under 11, people with disabilities or those with breathing difficulties. Members of the team will be on hand to support our visitors throughout their visit.


Social Distancing

Social distancing is essential and we will have a range of additional safety measures inside. In terms of the in-centre experience, we’ll be asking people to follow a marked route and to keep apart at all times.


Our teams will be managing the number of visitors inside our centre and we will have controls in place at entrance and exit points to help us do that effectively. Where necessary, we will have a queueing system outside centre to regulate footfall.


Hand Sanitisation

As before, we will also have hand sanitisation stands at key points throughout the centre for everyone to use. We ask that everyone makes use of these when entering the centre and regularly throughout their visit. We’ll also have toilet facilities with access to soap and hot water.


Marked Routes

Once inside, we ask everyone to do their part too and follow the official guidance and in-centre information displays carefully.


Contactless Payment

Please use a contactless payment method if you can.

We’d like to thank everyone for their patience and support as we serve our local community in the way we know best. Check out our Frequently Asked Questions page for more information on how your visit with us may have changed.

Latest centre and stores information

Following government guidance, from Monday 12 April, all non-essential stores and services will re-open. Restaurants and cafes without outdoor dining will be open for takeaway only until Monday 17 May.

In line with Government guidance, anyone visiting the centre, whether that is to work or shop, must wear a face covering when entering and walking around the malls.

Throughout the pandemic, we continue to do everything we can to make sure the centre is a safe place to visit and work.

Learn more