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Austen & Blake – Sales Consultant

Number of hours: 40

Number of vacancies: 1

Store: Austen & Blake

Expiry date

Open ended

Contract Type

Full Time

Exciting opportunity available to be part of the Austen & Blake team in Eldon Square.

Job title:

Sales Consultant


Up to £23,800 a year


40 hours over 5 days, working any 5 out of 7 days including bank holidays and weekends. 8 hour shifts.

Salary: Basic salary up to £23,800 per annum with the opportunity to earn commission and rewards.


  • Company pension
  • Employee discount
  • Private medical insurance
  • Referral programme

About the brand:

Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

About this role:

They are looking for a luxury Jewellery Sales Consultant to join their successful sales team based in Newcastle.

‘Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.’

How you’ll contribute:

  • Client Engagement and Consultation: Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
  • Product Knowledge: Develop a comprehensive understanding of our jewellery collection, including the materials, design details, and craftsmanship that sets us apart.
  • Sales Performance: Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach. Provide personalised recommendations and options to clients, ensuring a memorable and luxurious shopping experience.
  • Customer Experience: Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression. Handle client inquiries, resolve concerns, and create an environment where clients feel valued and appreciated.
  • Brand Ambassadorship: Embody the essence of our brand and uphold its reputation by maintaining a polished and sophisticated appearance, as well as demonstrating a genuine passion for luxury jewellery.
  • Collaboration: Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.

Qualifications, Skills & Experience:

  • Minimum of 1-2 years sales experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
  • Experience liaising with high-end clientele is advantageous
  • Confident telephone manner
  • Proactive team player
  • Problem solving: employ critical thinking to identify possible solutions
  • Flexibility: Be able to adapt quickly and efficiently in line with the changing needs of the role
  • Have a keen interest in new software and the ability to learn new systems quickly
  • Excellent interpersonal skills, including exceptional listening, communication, and relationship-building abilities.
  • A passion for luxury products and an innate sense of style.
  • Strong attention to detail and a keen eye for aesthetics.
  • Ability to work in a fast-paced, dynamic environment while maintaining a high level of professionalism.
  • A proactive and results-driven attitude, combined with a genuine desire to exceed customer expectations.


  • Competitive salary
  • Commission
  • 20 days holiday plus 8 days bank holiday pro rata
  • Private Healthcare
  • Access to 24hr Employee Assistance Programme
  • Company discount

Click here to apply.

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